Our Cancellation Policy

YOUR APPOINTMENTS ARE VERY IMPORTANT

TO US AT THE BROW TEC. YOUR APPOINTMENT IS RESERVED ESPECIALLY FOR YOU AND WHILE WE UNDERSTAND THAT SOMETIMES SCHEDULE ADJUSTMENTS ARE NECESSARY, WE RESPECTFULLY REQUEST AT LEAST 24 HOURS' NOTICE FOR CANCELLATIONS.

PLEASE UNDERSTAND THAT WHEN YOU FORGET OR CANCEL YOUR APPOINTMENT WITHOUT GIVING ENOUGH NOTICE, WE MISS THE OPPORTUNITY TO FILL THAT APPOINTMENT TIME AND CLIENTS ON OUR WAITING LIST MISS THE OPPORTUNITY TO RECEIVE SERVICES. 

WE WILL CONFIRM YOUR APPOINTMENT WITH YOU 48 HOURS IN ADVANCE THROUGH OUR BOOKING SYSTEM BECAUSE WE KNOW HOW EASY IT IS TO FORGET AN APPOINTMENT YOU BOOKED MONTHS AGO.

SINCE OUR SERVICES ARE

RESERVED FOR YOU PERSONALLY; A CANCELLATION FEE WILL APPLY IN THE EVENT THAT YOU ARE UNABLE ATTEND YOUR ALLOTTED APPOINTMENT TIME.

ALL APPOINTMENTS MUST BE MADE VIA OUR SECURE BOOKING SYSTEM USING A VALID

CARD BEFORE BEING CONFIRMED.

LESS THAN 24 HOURS' NOTICE OF A

CANCELLATION WILL RESULT IN A CHARGE EQUAL TO 50% OF THE RESERVED SERVICE AMOUNT.

'NO SHOWS' WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT AND WILL BE EXPECTED TO PAY A 50% DEPOSIT FOR ANY FUTURE BOOKINGS.

WE UNDERSTAND LIFE CAN SOMETIMES

BECOME HECTIC. WE RESPECT OUR CLIENTS TIME AND THEREFORE IN THE OCCURRENCE THAT YOU MAY NEED TO RESCHEDULE YOUR APPOINTMENT, AS A GESTURE OF GOODWILL, WE WILL ALLOW YOU TO DO SO ONCE, WITHIN A ONE MONTH TIME FRAME.

IN THE EVENT THAT AN APPOINTMENT NEEDS TO BE RESCHEDULED A SECOND TIME, 50% OF THE TREATMENT COST WILL BE CHARGED AND WE WILL REQUEST THAT THE FULL AMOUNT IS PAID PRIOR TO ANY FURTHER BOOKINGS WITH US.

THE CANCELLATION POLICY

GIVES US THE TIME TO INFORM

ANY CLIENTS ON OUR WAITING LIST OF AVAILABILITY AND KEEPS MY DIARY FILLED.

OUR AIM AS A BUSINESS IS TO PROVIDE YOU WITH AN EXCELLENT LEVEL OF SERVICE AND OUR POLICIES HELP US TO ACHIEVE THIS.

THANK YOU FOR RESPECTING US, UNDERSTANDING OUR POLICIES AND SUPPORTING US IN WHAT WE DO.

LOTS OF LOVE,

THE BROW TEC X